Missed-call text-back for a junk removal company
A homeowner with a full garage calls three haulers in about four minutes. She does not leave voicemails. She books whoever answers and gives her a number. That is the whole economics of this problem, and you are structurally bad at answering because you are lifting a couch or standing on a transfer station scale.
Put a figure on it before you buy anything. At 60 jobs a month, a 30 percent miss rate and a close rate a little over half, that is roughly ten lost jobs, and at a $340 average haul it is about $3,400 a month you already paid to generate. Run your own numbers in the calculator.
The fix costs $50 to $150 a month. When a call goes unanswered, a text goes out within five seconds asking what she needs removed and for her zip code, offering a price by text. A fifth to a third of missed calls reply, because she is standing next to the pile and can photograph it. Two weeks in, working means every missed call gets a text and someone watches the inbox between eight and six.